Updating Your Details
The details you enter or the selections you make during the registration process can be updated at any time via the Membership Services area of the website or by contacting CCH Customer Support.
CCH takes the issue of your online security seriously. So that we can ensure that your credit card information is as secure as possible this area of the website is capable of working with web browsers using high-security encryption.
CCH Australia & Your Privacy
At CCH Australia we are committed to protecting the privacy of personal information we collect from you during the course of our business relationship. CCH Australia is bound by the 13 Australian Privacy Principles that form part of the Privacy Act 1988 (Commonwealth), and believe that respect for your privacy forms part of the ongoing trust we wish to develop with you.
What personal information do we keep?
If you are a customer of CCH, we generally store the following personal information in order to manage our business relationship:
- Your name, company name, contact/delivery details, email address
- Credit card details for the purpose of paying for your order
- Your type of business, your business title
- The date and time of your order, and
- Your history of product and service orders with CCH.
Depending on the product or service you have acquired, we may also store other specific information about you. If you want more detailed information on this matter then please ask your CCH sales account manager, or contact CCH Customer Support. Contact details are provided at the end of this document. If you have contracted to obtain ongoing services from CCH, such as software support, then CCH will collect and store relevant personal information to provide those services to you. In some instances this may include personal information in relation to your staff or your clients.
What do we use this personal information for?
The customer personal information that we maintain is kept for the following purposes:
- To provide you with the product or service you have acquired or requested
- To send you communications in relation to the product or service you have acquired or requested
- Internal accounting and administration
- To protect you and us from fraud
- To help us identify other products or services that might be beneficial to you, and inform you about them, and
- To inform you about updates or changes to the product or service you have acquired.
Third parties and your personal information
CCH will not share your information with anyone. Exceptions may occur where:
- CCH believes in good faith that you have consented
- A law enforcement agency, or other government agency, is exercising its legal authority and has asked CCH to provide access to that information
- CCH discloses anonymous, aggregated, statistical information to non-CCH third parties such as advertisers, promoters and partners
Also, CCH Australia, in conjunction with 3rd parties, handles the mailing of any products or product updates. The outsourcing of this activity involves the disclosure of your name and address to 3rd parties, and which product or service you have acquired. We have taken all steps to ensure that 3rd parties deal with personal information according to the same standards we subscribe to.
Right of access
You have a right to access the personal information we store about you. If you find that this information is inaccurate, incomplete or out-of-date, then we will correct it. If you wish to access your information, then please write to us (see contact details on following page).
At your request we will provide you with additional information about the way our organisation manages the personal information it holds. If you have any concerns about this handling process, please express them to us in writing.
To help us deal with your request within a reasonable period of time, we will need to verify your identity. To this end, please include in your letter the following information:
- Your name
- The name of your organisation
- The subject matter of concern.
CCH Australia Limited (CCH) is committed to protecting the privacy of the users of its web sites whether those users are customers of CCH or not. CCH is bound by the Federal Privacy Act and is subject to the Australian Privacy Principles included therein.
CCH strives to provide you with a personalised web experience that delivers relevant information, publications and services to you in the most efficient way. To this end, CCH collects certain information during the optional web site registration process and during your use of the CCH web sites.
What information is collected by CCH?
CCH collects information from and about the users of the CCH web sites in several different ways which are explained below.
Information collected during the registration process
During the CCH once-off registration process, the following information is collected: your email address, name, organisation (if any), address, telephone number, facsimile number (optional), where you heard about the CCH web sites (optional), your CCH ship-to number (optional), your areas of interest for the CCH daily email alerting service (optional), the type of information to be included in those email alerts, your username and password.
You do not need to complete the registration process to use the CCH web sites or to purchase goods from CCH. However, if you do not complete the registration process, then you will not have access to the free CCH Web Guide reviews and links to online information, news and events in your area(s) of interest, the opt-in CCH daily email alerting service or a range of other free services.
Information collected during the purchase process
When you purchase goods from CCH online, we need to know your username and password (if you want us to automatically enter existing contact details), name, organisation, email address, telephone number, facsimile number (optional), mailing address, cardholder name, credit card type (eg AMEX, Visa), credit card number and credit card expiry date. This allows us to process and fulfill your purchase requests and to notify you of your purchase status. If you do not supply all this information, then CCH cannot process your payment, deliver your goods or notify you of the status of your purchase request.
Information collected by the CCH web servers
When you look at the CCH web sites, the CCH web servers, either controlled directly or indirectly, make a record of your visit and log the following information mainly for statistical analysis or system administration purposes:
- your Internet Protocol (IP) address (eg 126.96.36.199) and/or fully qualified domain name (eg www.cch.com.au);
- the date and time of your visit to the site;
- the web pages which you accessed, the files you downloaded and the sizes of those pages/files;
- if you followed a link to the CCH web site (eg from a search engine), the name of the previous web page and the name of the web site you visited;
- the type and version of your web (eg MS Internet Explorer, Firefox or Chrome);
- the name of your operating system (eg Windows 7 or 8, Apple or Linux);
- the protocols used (eg http, https, ftp).
Search terms that you provide when you search the CCH web sites are collected for statistical analysis, to understand what users are looking for on the CCH web sites and to improve the products and services which CCH provides.
A cookie is some textual information which a web server sends to your web browser. Your web browser usually stores this information somewhere on your computer’s hard disk. The web server may retrieve this information from your web browser whenever a web page is sent to you.
The CCH web servers generate a single cookie which is used to let us know who you are, to deliver information, publications and services to you based on your account information and to keep track of the CCH web pages which you visit while you are using the CCH web sites. The CCH cookie contains an organisation identity number (if any), user type, group identity number (if any), user identity number and the browser session identity number.
Your web browser must have cookies enabled for you to be able to use the CCH web sites.
What information is collected by others?
When you look at the CCH web sites, CCH’s Internet Service Provider (ISP) and your Internet Service Provider may also make a record of your visit and collect some or all of the same, or similar, information as the CCH web sites (see above).
When you follow a link from the CCH web sites to a third-party web site, that web site may also make a record of your visit and collect some or all of the same, or similar, information as the CCH web sites (see above).
The CCH web sites do not currently use any third-party advertisement service(s) for the serving and/or targeting of advertisements, promotions or other marketing information.
How CCH protects your information
To protect the privacy of your information, CCH has appointed a Privacy Officer to monitor our compliance with the various privacy obligations imposed by law as well as those which we voluntarily undertake.
Whenever you register or purchase goods or services from CCH web sites, CCH uses current technology to encrypt the information. This ensures that the information sent to and from our secure web server from/to your personal computer is for your eyes only.
Online access to your information, products and services is protected by your CCH username and password which must be provided before you can gain access to your information, products and services. You should remember that it is your responsibility to you to keep your username and password secret so that they cannot be used by anyone else.
All collected information is stored on servers. CCH believes that this information can only be accessed by you and by authorised CCH staff and service providers.
CCH also uses state-of-the-art hardware and software measures to protect the information which it collects from you from misuse, loss, unauthorised access, modification or disclosure.
Use of information collected by CCH
Information collected during the registration process is used to let us know who you are, to deliver information, publications and services to you based on your account information and to keep track of the CCH web pages which you visit while you are using the CCH web sites.
Information collected during purchasing process allows us to process and fulfill your purchase requests and to notify you of your purchase status. If you do not supply all of this information, then CCH cannot process your payment, deliver your goods or notify you of the status of your purchase request.
Information which is collected by the CCH web site servers is used to identify which parts of the CCH web sites are of interest to our users, for general system administration and for reporting anonymous aggregate information to our advertisers and partners. Information collected during the process of responding to a request for services will be used in providing those services to you.
Access to information collected by CCH
CCH will not willfully provide any of the personally identifying information which it has collected about you, or otherwise give access to any of that personally identifying information, to any unrelated third party except where CCH believes in good faith:
- that you have consented; or
- that the information is required to help identify any abuse or attempt to abuse or compromise the integrity or security of the CCH web sites or any web sites connected to them; or
- that a law enforcement agency, or other government agency, is exercising its legal authority to require CCH to provide access to that information.
However, CCH may disclose anonymous, aggregated, statistical information to non-CCH third parties such as advertisers, promoters and partners.
Where services requested by you are performed by a related entity of CCH then your information relevant to the request will be provided to that entity.
Cross Border Transfer of Data
Personal information may also be transferred to other countries for processing, storage or support services. By using the services you consent to the transfer of information to other countries such as India, Indonesia, Malaysia, Philippines or the United States for processing or data storage. These countries may have different data protection rules. If your information is transferred outside Australia we will take steps to protect your personal information in a manner consistent with Australian privacy law.
How to correct information collected by CCH
Most of the information which you have provided to CCH while registering to use the CCH web sites may be corrected by you online through your personalised Membership Services pages. The information which you can correct includes your name, street address, contact details (telephone number, facsimile number, email address), password, and your CCH daily email alerting service profile.
In the event that you wish to change other information which you have supplied to CCH online (eg while purchasing goods from CCH), you should contact CCH Customer Support (see “Contact details” below).
In accordance with the Australian Privacy Principle which provides that you should have the option to remain anonymous whenever it is lawful and practicable to do so when dealing with a business, it is possible for you to browse the CCH web sites to a limited extent without providing any personally identifying information.
CCH complaints procedures
We value our customers and will take all reasonable precautions to prevent unauthorised access to any personal information entrusted to us. If you have any concerns on this issue, please contact us in writing with the verification of identity information listed above. On receipt of your letter, CCH will:
- Acknowledge your correspondence within five working days of receipt
- Provide a substantive response to the correspondence within two working weeks for routine enquiries
- Keep you informed of progress for more complex enquiries requiring investigation
- Include in our responses details of the name and contact telephone number of the person responsible for the matter.
- mail – The Privacy Officer, CCH Australia Limited, GPO Box 4072, Sydney, NSW 2001;
- email – firstname.lastname@example.org;
- telephone – (02) 9857 1300
If you have any non-privacy-related inquiries, you can contact CCH Customer Support by:
- email – email@example.com;
- telephone – 1300 300 224 (from anywhere in Australia for the cost of a local call)
Understanding the Last Review Date on CCH commentary
The Last Review Date (LRD) reflects the last date the commentary was reviewed. The LRD is updated when we have reviewed the paragraph for currency and either amended the content because a change was necessary, or determined that it reflects the current law and therefore does not need changing.
If the LRD is not current, any substantial changes affecting the commentary will be identified in the New Developments/Latest Developments or Warning Box to that paragraph.
Other CCH Australia Policies
Terms of Service
PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE.